Business Operations Manager
We are seeking a motivated and organised Business Operations Manager to support our day-to-day operations, strengthen internal processes and ensure the efficient delivery of services across the organisation. The successful candidate will work closely with senior management, internal teams and external stakeholders to maintain operational standards, monitor business performance and contribute to organisational growth.
The Role
We are looking for a Business Operations Manager who can take responsibility for coordinating business activities, supervising operational workflows, improving internal processes and supporting the effective delivery of client services. The successful candidate will work closely with senior management, internal teams and external stakeholders to maintain operational standards, monitor business performance and contribute to organisational growth. This opportunity is suitable for an individual with proven operational management experience, strong leadership capabilities and an interest in working within a technology-driven organisation.
Key Responsibilities
1. Business Operations Management
- Coordinate daily operational activities across business departments.
- Implement and maintain effective operational policies, procedures and workflows.
- Identify operational inefficiencies and recommend practical improvements.
- Monitor operational performance against established business objectives.
- Support senior management in implementing operational strategies.
2. Team Coordination & Performance
- Coordinate team activities and maintain effective communication between departments.
- Support workload planning, task allocation and operational scheduling.
- Monitor team performance and identify opportunities for improved efficiency.
- Assist with employee onboarding, training and professional development.
- Promote accountability, collaboration and professional working standards.
3. Client Services & Relationship Management
- Oversee operational aspects of client onboarding and service delivery.
- Coordinate with internal teams to ensure services are delivered within agreed timelines.
- Handle escalated client concerns and support effective complaint resolution.
- Monitor customer satisfaction and recommend service improvements.
- Maintain accurate client records and operational documentation.
4. Business Process Improvement
- Evaluate existing operational procedures and identify opportunities for optimisation.
- Develop standard operating procedures (SOPs) and quality-control measures.
- Support the adoption of CRM platforms, automation tools and other business management systems.
- Analyse operational data to identify performance trends and improvement opportunities.
- Work with management to implement measurable improvements.
5. Quality Assurance & Compliance
- Monitor compliance with internal policies and operational standards.
- Maintain accurate records of operational activities and performance.
- Support internal quality checks and process reviews.
- Identify operational risks and communicate findings to senior management.
- Promote consistency, accuracy and efficiency across business activities.
6. Reporting & Business Performance
- Prepare periodic operational performance reports.
- Monitor relevant key performance indicators (KPIs).
- Analyse resource utilisation and operational efficiency.
- Provide management with recommendations supported by operational data.
- Assist with operational planning and continuous improvement initiatives.
Essential Qualifications & Experience
- A bachelor's degree or equivalent qualification in business, management or a relevant discipline, or equivalent professional experience.
- Previous experience in operations management, team supervision or service delivery.
- Demonstrated ability to coordinate staff, workflows and operational activities.
- Strong organisational, problem-solving and decision-making skills.
- Experience handling customer relationships and resolving operational issues.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office and business administration systems.
- Ability to work independently while collaborating with multiple departments.
- A commitment to maintaining high operational and professional standards.
Desirable Qualifications & ExperienceAdvantageous
- A postgraduate qualification in management, business operations, quality management or a related discipline.
- Experience within a digital agency, technology company or professional services organisation.
- Knowledge of CRM platforms, project management systems and business automation tools.
- Experience developing operational policies and standard operating procedures.
- Familiarity with quality assurance, process improvement and performance monitoring.
- Previous responsibility for coordinating cross-functional teams.
Key Skills
Team coordination, delegation and performance monitoring.
Workflow management, resource planning and continuous improvement.
Client interaction, stakeholder coordination and conflict resolution.
Operational reporting, problem-solving and performance evaluation.
Ability to learn new systems, software and digital business processes.
UK Skilled Worker Visa Sponsorship
Dream Delegate Ltd is a licensed UK Skilled Worker sponsor. Skilled Worker sponsorship may be considered for eligible applicants, subject to the position meeting the applicable immigration requirements, the candidate's eligibility and the company's sponsorship assessment. Sponsorship is not guaranteed.
Recruitment Process
Our selection process consists of an initial application review, candidate screening, a competency-based interview and a final management assessment. Shortlisted candidates may be asked to complete a practical exercise related to business operations and process improvement. All applications will be assessed against the essential requirements of the vacancy.
Job Overview
What We Offer
- Salary: £33,400 per annum
- Full-time, permanent employment (37.5 hours per week)
- Work arrangement: Office-based / Hybrid (London, UK)
- Opportunities for professional development and career progression
- Exposure to innovative digital technologies and AI-powered business solutions
- A collaborative and supportive working environment
- Opportunities to contribute to business growth and operational development
- Statutory annual leave and workplace pension benefits
Dream Delegate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.